Help with Three Smiles
Quick answers to common questions. If yours is not here, email [email protected] and we will reply.
Does it work without a signal?
Yes. Every phrase, pronunciation and tip is stored on your phone, so it works offline. You only need a connection to send a suggestion.
Why is there no speaker for some languages?
The audio uses the voices built into your phone. Most phones have voices for the major languages, such as French, Spanish and Japanese. Many have none for languages such as Zulu, Welsh or Māori. Three Smiles checks your phone, and only shows the speaker where it can actually play the word. The pronunciation guide under every word always works: say it slowly and lean on the coloured syllable.
What do I get for free, and what does unlocking include?
Wales, France and Japan are free, with no time limit. One payment of £3.99 unlocks every destination for life, including new places as they are added. There is no subscription.
How do I restore my purchase on a new phone?
Open Settings in the app and tap Restore purchase. Use the same Apple ID or Google account you used to buy it.
Will my stamps and trips move to a new phone?
Your passport, trips and wishlist are stored only on your phone, because there is no account. They do not move to a new phone. Your purchase does, through Restore purchase.
How do I suggest a better phrase?
Tap Suggest on any phrase card. Tell us how you would say it and how it sounds. We check every suggestion before it goes live, and credit you by first name if you would like.
My destination is not in the app
Tell us in the app, from the bottom of Explore, or on the home page. The most requested places are added first.
Why does the app ask for my location?
So it can show the phrases for where you are when you open it. Your location is worked out on your phone and never sent to us. You can say no and pick a destination yourself.
Still stuck?
Email [email protected]. Tell us your phone model and what you were trying to do.